• Faster lead times – manufacturers are less backed up in winter
• Better pricing – off-season prices + discounts
• Avoid spring delays – lead times rise sharply
• Guaranteed spring installation – have your unit ready to install now, or as soon as spring comes
• Higher product availability – popular models/colors sell out in spring
• Plan ahead stress-free – secure your fountain now and avoid a last-minute rush
  ✅ Freeze-resistant advantage – Outdoor units with freeze-resistant valves work year-round and never need winterization

• Schools, universities & libraries
• Office breakrooms & corporate workplaces
• General and Plumbing contractors
• Fitness centers, gyms & wellness studios
• Healthcare facilities
• Airports & transportation hubs
• Shopping centers & commercial complexes
• Hotels & coworking areas
• Homeowners looking for clean, filtered drinking water

At The Fountain Direct, we want you to shop with confidence, knowing you’re always getting the best final price.

If you find a lower price for the same product, we’ll gladly match or beat it. Please note that this does not apply to every product in the store, so reach out via email or chat for confirmation before purchasing.

For the policy to apply, simply send us a screenshot, link, or any other proof of the lower price.

Keep in mind that many retailers add sales tax at checkout, which can increase the total by 7-9%. With us, what you see is what you pay, no hidden costs.

For full details, please review our Price Match Policy Rules.

Disclaimer: No sales tax except in WY

Order Processing

Once you place your order, you’ll receive an order confirmation email right away. This means we’ve received your order and pre-authorized your payment.

If the item is in stock, we’ll process your payment, and your order will typically ship within the lead time specified on the product page.

For built-to-order or made-to-order items, the production will start once the order is processed and lead times may vary. Please check the product page for the specific lead time of each item.

Please allow 1-3 days for processing your order.

Shipping

We ship to the lower 48 continental United States.

We offer free shipping on Haws orders over $5,000, even on heavy freight shipments.

For orders under $5,000, we provide discounted shipping rates, often lower than standard carrier costs.

Freight deliveries are handled by leading LTL carriers in the U.S., and every order is fully insured for your peace of mind. Smaller, lighter items are shipped quickly and reliably by UPS.

Tracking information will be sent by email the same day it becomes available.

If you have any shipping questions, feel free to ask on chat or email us at support@thefountaindirect.com

Secure Payments You Can Trust

Safe & Encrypted Checkout

Your security is our priority.
Our entire website and checkout are protected with SSL encryption, ensuring that all information sent between your browser and our servers is fully encrypted and secure.

We also comply with PCI-DSS standards, the industry benchmark for managing payment card data safely.
Your payment details are never stored on our servers.

Accepted Payment Methods

We offer multiple secure payment options, and every transaction is processed through Shopify’s encrypted payment infrastructure — one of the most trusted and secure systems in e-commerce.

Financing

We are partnered with Approve, the leading financing company for B2B transactions in the US.
You can fill out the form above and get a quote for your purchase in 60 seconds.

Advanced Fraud Protection

To keep your order safe, our system automatically uses advanced fraud detection and verification tools.
This helps protect both you and our store from unauthorized activity.

Manufacturer Warranty

At The Fountain Direct, your satisfaction is guaranteed. Orders may be canceled within 12 hours with a 100% refund, no questions asked.

Your purchase is protected from day one.
All outdoor Haws products come with an official 5-year manufacturer's warranty.

This warranty covers manufacturing defects, malfunctioning parts, and any performance issues.

If anything arises, our team will coordinate the entire process for you to ensure a fast, smooth, and hassle-free resolution.

You will receive a repair, a replacement unit, or a refund — whatever is required to make it right.

No complex forms, no back-and-forth. We also ensure all items ship fully inspected and protected. If your unit arrives with any damage or concern, we will take care of it immediately and resolve the issue as quickly as possible.