• Faster lead times – manufacturers are less backed up in winter
• Better pricing – off-season prices + discounts
• Avoid spring delays – lead times rise sharply
• Guaranteed spring installation – have your unit ready to install now, or as soon as spring comes
• Higher product availability – popular models/colors sell out in spring
• Plan ahead stress-free – secure your fountain now and avoid a last-minute rush

• Resorts & hotels
• Campgrounds & recreation areas
• Beaches & waterfront areas
• Parks & playgrounds
• General and Plumbing contractors
• Swimming pools & aquatic centers
• Water parks & amusement facilities
• Sports complexes & gyms
• Schools & universities

At The Fountain Direct, we want you to shop with confidence, knowing you’re always getting the best final price.

If you find a lower price for the same product, we’ll gladly match or beat it. Please note that this does not apply to every product in the store, so reach out via email or chat for confirmation before purchasing.

For the policy to apply, simply send us a screenshot, link, or any other proof of the lower price.

Keep in mind that many retailers add shipping and sales tax at checkout, which can increase the total by 15–20%. With us, what you see is what you pay, no hidden costs.

For full details, please review our Price Match Policy Rules.

Disclaimer: No sales tax except in WY

Order Processing

Once you place your order, you’ll receive a confirmation email right away. This means we’ve received your order and pre-authorized your payment.

After confirming that the product is in stock, we’ll ship it within 2–3 business days or within the lead time specified on the product page. If the item is out of stock or on backorder, we’ll notify you immediately, and you’ll have the option to wait or receive a 100% refund — no risk.

Please allow 1–3 business days for order processing.

Shipping

We offer free worldwide shipping on all NW Showers products, delivered to your door at no extra cost.

Freight deliveries are handled by leading LTL carriers in the U.S., and every order is fully insured for your peace of mind. Smaller, lighter items are shipped quickly and reliably by UPS.

Tracking information will be sent by email the same day it becomes available.

If you have any shipping questions, feel free to ask on chat or email us at support@thefountaindirect.com

Secure Payments You Can Trust

Safe & Encrypted Checkout

Your security is our priority.
Our entire website and checkout are protected with SSL encryption, ensuring that all information sent between your browser and our servers is fully encrypted and secure.

We also comply with PCI-DSS standards, the industry benchmark for managing payment card data safely.
Your payment details are never stored on our servers.

Accepted Payment Methods

We offer multiple secure payment options, and every transaction is processed through Shopify’s encrypted payment infrastructure — one of the most trusted and secure systems in e-commerce.

Financing

We are partnered with Approve, the leading financing company for B2B transactions in the US.
You can fill out the form above and get a quote for your purchase in 60 seconds.

Advanced Fraud Protection

To keep your order safe, our system automatically uses advanced fraud detection and verification tools.
This helps protect both you and our store from unauthorized activity.

Warranty

At The Fountain Direct, your satisfaction is guaranteed. Orders may be canceled within 12 hours with a 100% refund, and for Magnus products, you have 90 days from delivery to request a return and refund. Please note that some returns may be subject to restocking fees.

For peace of mind, every Magnus product is backed by a 10-year manufacturer's warranty.

If any issue comes up, from shipping damage to product concerns, our team will make the process hassle-free and resolve it as quickly as possible.