• Faster lead times – manufacturers are less backed up in winter
• Better pricing – off-season prices + discounts
• Avoid spring delays – lead times rise sharply
• Guaranteed spring installation – have your unit ready to install now, or as soon as spring comes
• Higher product availability – popular models/colors sell out in spring
• Plan ahead stress-free – secure your fountain now and avoid a last-minute rush

• Schools, universities & libraries
• Office breakrooms & corporate workplaces
• General and Plumbing contractors
• Homeowners looking for clean, filtered drinking water
• Fitness centers, gyms & wellness studios
• Airports & transportation hubs
• Shopping centers & commercial complexes
• Healthcare facilities
• Hotels & coworking areas

At The Fountain Direct, we want you to shop with confidence, knowing you’re always getting the best final price.

If you find a lower price for the same product, we’ll gladly match or beat it.

For the policy to apply, simply send us a screenshot, link, or any other proof of the lower price.

Please note that this does not apply to every product in the store, so reach out via email or chat for confirmation before purchasing.

Keep in mind that many retailers add sales tax at checkout, which can increase the total by 7-9%. With us, what you see is what you pay, no hidden costs.

Disclaimer: No sales tax except in WY

Order Processing

Once you place your order, you’ll receive an order confirmation email right away. This means we’ve received your order and pre-authorized your payment.

For built-to-order or made-to-order items, production begins once your order is processed, and your order will ship within the timeframe specified on the product page.

Please allow 1-3 days for processing your order.

Shipping

We ship to the lower 48 continental United States.

We offer free shipping on Haws orders over $5,000, even on heavy freight shipments.

For orders under $5,000, we provide discounted shipping rates, often lower than standard carrier costs.

Freight deliveries are handled by leading LTL carriers in the U.S., and every order is fully insured for your peace of mind. Smaller, lighter items are shipped quickly and reliably by UPS.

Tracking information will be sent by email the same day it becomes available.

If you have any shipping questions, feel free to ask on chat or email us at support@thefountaindirect.com

Safe & Encrypted Checkout

Your security is our priority.
Our entire website and checkout are protected with SSL encryption, ensuring that all information sent between your browser and our servers is fully encrypted and secure.

We also comply with PCI-DSS standards, the industry benchmark for managing payment card data safely.
Your payment details are never stored on our servers.

Accepted Payment Methods

We offer multiple secure payment options, and every transaction is processed through Shopify’s encrypted payment infrastructure — one of the most trusted and secure systems in e-commerce.

Financing

We are partnered with Approve, the leading financing company for B2B transactions in the US.
You can fill out the form above and get a quote for your purchase in 60 seconds.

Advanced Fraud Protection

To keep your order safe, our system automatically uses advanced fraud detection and verification tools. This helps protect both you and our store from unauthorized activity.

Manufacturer Warranty

At The Fountain Direct, your satisfaction is guaranteed. Orders may be canceled within 12 hours with a 100% refund, no questions asked.

Your purchase is protected from day one.
All Elkay products come with an official 1–3 year manufacturer warranty (see the product page for exact coverage based on model).
This warranty covers manufacturing defects, malfunctioning parts, and any performance issues. If anything arises, our team will coordinate the entire process for you to ensure a fast, smooth, and hassle-free resolution.

You will receive a repair, a replacement unit, or a refund — whatever is required to make it right. No complex forms, no back-and-forth.

We also ensure all items ship fully inspected and protected. If your unit arrives with any damage or concern, we will take care of it immediately and resolve the issue as quickly as possible.