Why should I buy from The Fountain Direct?
We’re not a general store, we’re a niche business specializing in water solutions. It’s all we do, so we know our products inside and out. We work directly with trusted U.S. manufacturers to offer 100% authentic products, expert guidance, and custom options. Most items ship free, and we don’t charge sales tax (except in WY), often saving you around 20% compared to other sellers. We also offer financing to make your purchase even easier.
On top of that, we have a Best Price Guarantee, if you find the same product for less online, our price match policy means we’ll match it.
How can I be sure I’ll receive my order?
We’re an active, U.S.-registered business fulfilling orders every week for customers nationwide. Once you place your order, you’ll receive an immediate confirmation email and we’ll start processing it right away. When your product ships, we’ll send you tracking details so you can follow its journey in real time. Our team is easy to reach by phone, email, or live chat before and after your purchase, we’re here to help at every stage.
How do I know which product is right for me?
Tell us about your project, and we’ll recommend the perfect fit. Start a live chat with your details, or call us at (314) 200-1308 to speak with a product specialist who can guide you step-by-step.
Do you offer financing or payment plans?
Yes. We offer financing through Shop Pay, which includes 0% APR options for eligible orders. Additional financing solutions are coming soon, contact us if you’d like to discuss payment options for your project.
How do you protect my order during shipping?
We use sturdy, protective packaging and insured carriers to safeguard your purchase. Every unit is inspected before leaving the factory. In the rare case of shipping damage or loss, we handle the claim and arrange a replacement or refund for you.
Do your products come with a warranty?
Yes, all of our products are 100% authentic and backed by the original manufacturer's warranty. We only work with trusted brands, so you can buy with confidence knowing your purchase is protected.
You can find specific coverage information in the Downloads section on each product page.
