• Faster lead times – manufacturers are less backed up in winter
• Better pricing – off-season prices + discounts
• Avoid spring delays – lead times rise sharply
• Guaranteed spring installation – have your unit ready to install as soon as spring comes and your project is ready.
• Higher product availability – popular models/colors sell out in spring
• Plan ahead stress-free – secure your fountain now and avoid a last-minute rush

• Parks & Recreation departments
• City entities & municipalities 
• General and Plumbing contractors
• Schools, universities & community colleges 
• Golf clubs, resorts & country clubs 
• Landscape architects & urban planners 
• Sports complexes, stadiums & athletic fields 
• Campgrounds, hiking trails & outdoor recreation areas

At The Fountain Direct, we want you to shop with confidence, knowing you’re always getting the best final price.

If you find a lower price for the same product, we’ll gladly match or beat it. Please note that this does not apply to every product in the store, so reach out via email or chat for confirmation before purchasing.

For the policy to apply, simply send us a screenshot, link, or any other proof of the lower price.

Keep in mind that many retailers add shipping and sales tax at checkout, which can increase the total by 15–20%. With us, what you see is what you pay, no hidden costs.

For full details, please review our Price Match Policy Rules.

Disclaimer: No sales tax except in WY

Order Processing

Once you place your order, you’ll receive an order confirmation email right away. This means we’ve received your order and pre-authorized your payment.

For Willoughby made-to-order items, the production will start once the order is processed, and lead times may vary. Please check the product page for the specific lead time of each item.

Please allow 1-3 days for processing your order.

Shipping

We ship to the lower 48 continental United States.

We offer discount shipping rates, even on heavy freight orders. Freight shipments are handled by leading LTL carriers in the U.S.
Smaller, lighter items are shipped quickly and reliably by UPS.

Tracking information will be sent by email the same day it becomes available.

If you have any shipping questions, feel free to ask on chat or email us at support@thefountaindirect.com

Secure Payments You Can Trust

Safe & Encrypted Checkout

Your security is our priority.
Our entire website and checkout are protected with SSL encryption, ensuring that all information sent between your browser and our servers is fully encrypted and secure.

We also comply with PCI-DSS standards, the industry benchmark for managing payment card data safely.
Your payment details are never stored on our servers.

Accepted Payment Methods

We offer multiple secure payment options, and every transaction is processed through Shopify’s encrypted payment infrastructure — one of the most trusted and secure systems in e-commerce.

Financing

We are partnered with Approve, the leading financing company for B2B transactions in the US.
You can fill out the form above and get a quote for your purchase in 60 seconds.

Advanced Fraud Protection

To keep your order safe, our system automatically uses advanced fraud detection and verification tools.
This helps protect both you and our store from unauthorized activity.

Manufacturer Warranty

At The Fountain Direct, your satisfaction is guaranteed. Orders may be canceled within 12 hours with a 100% refund.

Willoughby products are made to order and non-returnable. For peace of mind, every product is backed by a 1-year Willoughby manufacturer's warranty.

If any issue comes up, from shipping damage to product concerns, our team will make the process hassle-free and resolve it as quickly as possible.

If you have any shipping questions, feel free to ask on chat or email us at support@thefountaindirect.com