Warranty & Return Policy
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Trusted by Schools
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1-Year Haws Manufacturer
Warranty
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At The Fountain Direct, we want you to shop with confidence, knowing you’re always getting the best final price.
If you find a lower price for the same product, we’ll gladly match or beat it. Please note that this does not apply to every product in the store, so reach out via email or chat for confirmation before purchasing.
For the policy to apply, simply send us a screenshot, link, or any other proof of the lower price.
Keep in mind that many retailers add sales tax at checkout, which can increase the total by 7-9%. With us, what you see is what you pay, no hidden costs.
For full details, please review our Price Match Policy
Disclaimer: No sales tax except in WY
Order Processing
Once you place your order, you’ll receive an order confirmation email right away. This means we’ve received your order and pre-authorized your payment.
For built-to-order or made-to-order items, production begins once your order is processed. Lead times may vary, and your order will ship within the timeframe specified on the product page. Please refer to the product page for the exact lead time of each item.
Please allow 1-3 days for processing your order.
Shipping
We ship to the lower 48 continental United States.
We offer free shipping on Haws orders over $5,000, even on heavy freight shipments.
For orders under $5,000, we provide discounted shipping rates, often lower than standard carrier costs.
Freight deliveries are handled by leading LTL carriers in the U.S., and every order is fully insured for your peace of mind. Smaller, lighter items are shipped quickly and reliably by UPS.
Tracking information will be sent by email the same day it becomes available.
If you have any shipping questions, feel free to ask on chat or email us at support@thefountaindirect.com
At The Fountain Direct, your satisfaction is guaranteed. Orders may be canceled within 24 hours with a 100% refund, and you have 30 days from delivery to request a return and refund. Please note that some returns may be subject to restocking fees, and units with custom colors or finishes are not returnable. For peace of mind, every product is backed by a 1-year manufacturer's warranty (see product page for exact coverage)
If any issue comes up, from shipping damage to product concerns, our team will make the process hassle-free and resolve it as quickly as possible.
The Haws 1011MSP ADA Vandal-Resistant Dual Drinking Fountain and Bottle Filler Bundle delivers maximum durability, accessibility, and performance in one complete hydration system. Designed for high-traffic public facilities, parks, campuses, and commercial buildings, this Hi-Lo configuration provides two drinking levels and a laminar-flow bottle filler to serve users of all abilities while maintaining ADA compliance.
Crafted from Type 304 stainless steel with a satin finish, the 1011MSP features patented push-button stainless-steel valve assemblies that allow front access for stream adjustment, cartridge service, and strainer cleaning, no wall removal required. The integrated in-wall mounting frame and access panel simplify installation and provide quick maintenance access to the P-trap and stop.
Engineered with vandal-resistant components and lead-free waterways, this all-in-one system is built to withstand decades of heavy use in demanding environments while maintaining a modern, polished look.
Vandal-resistant construction – All exposed parts, including bubblers, buttons, bowls, and drains, are tamper-proof for long-term reliability.
Dual Hi-Lo ADA design – Two fountain heights meet accessibility standards for adults, children, and wheelchair users.
Solid stainless-steel valve body – Machined from solid bar stock and fully serviceable from the front for easy maintenance.
Front-access service panel – Provides direct access to P-trap, stop valve, and internal plumbing for quick adjustments.
Lead-free waterways – Meets all federal and state regulations for safe drinking water.
Laminar-flow performance – Polished chrome-plated brass bubbler heads with anti-squirt design reduce splashing.
1 GPM bottle filler – Smooth laminar stream fills bottles quickly and cleanly.
Durable stainless construction – 18-gauge swirl-bowl basins supported by 14-gauge wall brackets ensure structural strength.
Easy maintenance – Front-accessible cartridges and strainers minimize downtime.
Optional filtration available – Compatible with Haws 6480 3,000-gallon filter for enhanced water quality.
Satin finish – Resists corrosion and maintains an attractive appearance in public installations.
| Model | 1011MSP |
|---|---|
| Material | 18-Gauge Type 304 Stainless Steel Basin / 14-Gauge Type 304 Brackets |
| Mounting | Wall Mount with In-Wall Frame (MTGFR.DF2) |
| ADA Compliant | Yes (Hi-Lo Design + Bottle Filler) |
| Activation | Vandal-Resistant Push Button |
| Bottle Filler Flow Rate | 1.0 GPM Laminar Flow |
| Filtered | Optional (Model 6480) |
| Waterways | 100% Lead-Free |
| Trap | 1-1/4" O.D. Cast Brass |
| Finish | Satin Stainless Steel |
| Use Environment | Indoor / Outdoor (Sheltered) |
| Included Components | 1011MS Swirl Bowl Fountains & Mounting System, 1920 Bottle Filler, BP32 Back Panel, MTGFR.DF2 In-Wall Frame, 6700 Mounting Plate |
| Certifications | ADA, CSA Certified, NSF/ANSI/CAN 61 Section 9, NSF/ANSI/CAN 372, CA Health Code 116875 & 116876 |
| Country of Origin | USA |
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